(1)   Introduction

Nepal Clearing House Limited (“NCHL”) is committed towards the protection of privacy. All the concerned users of the NCHL’s website and its associated services are hereby requested to read this privacy policy before commencing their use. By using NCHL’s website, you signify your consent to the terms and conditions of this policy.

(2)   Collection and Processing of Information

NCHL collects personally identifiable information for the purpose of feedback/grievance and non-personally identifiable information when the users access NCHL’s website. Minimum personally identifiable information like name, email id, contact no. (optional) may be collected in order to fill out form as feedback or enter information on our website. The personally identifiable information collected are solely meant for the purpose of availing NCHL’s services and their usage are governed by the regulatory requirement and operating procedure of the systems. We may use such information in the following ways:

  1.  To personalize user’s experience.
  2. To allow us to better service you in responding to your customer service requests or feedback.
  3. To send periodic promotional emails, text message regarding newer product and services.

 The non-personally identifiable information like IP address, device ID and search engine used and the activity logs may be gathered while the user visits the website. Non-personally identifiable information means any information that is anonymous, which cannot be used to trace back to an individual.

By providing your information and using our website, you consent to the collection and use of your information in accordance with this privacy policy, including but not limited to your consent for sharing of your information as per this privacy policy to the regulators and other law enforcement agencies.

(3)   Storage & Security of Information

In terms of security, our website is scanned on a periodic basis against security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Personally, identifiable information collected is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All such information is availed for internal use of NCHL based upon ‘need to know’ and ‘need to use’ basis. The employees of NCHL are bound by Non-Disclosure Agreement for ensuring confidentiality, integrity and availability of information obtained in the course of discharge of one’s duties. We respect and maintain the Confidentiality, Integrity and Availability (CIA) of the Information collected through our website. For this, necessary controls and security measures are implemented to ensure CIA of information at our end. Key standard that gives you confidence in security of our website is independent audit and verification of the industry best practice followed and adherence to ISO 27001 standard.

(4)   Use of Third-Party Information

NCHL incorporates confidentiality clause in its membership agreements and service agreements with the members, service vendors alike. Confirmation of adherence to confidentiality and information security controls is obtained on an annual basis from critical service vendors as per our compliance requirement. The Non-Disclosure Agreement is entered into for Proof of Concept Testing and Vulnerability Assessment & Penetration Testing with the third parties. Besides, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, personally identifiable information voluntarily submitted by the website user may be used for marketing, promotional, or other uses.

(5)   Third Party Links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

(6)   Cookies

Cookies are small piece of data sent from web portal and stored in your computer through your web browser. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser. NCHL web-portal uses cookies particularly serve the following purposes:

  • Save the User’s preferred language and country settings.
  • Perform a statistical analysis of the number of users and of their usage habits.
  • improve the loading speed of the individual pages.

User who do not wish to have cookies places on their computers should set their browsers to refuse cookies before using NCHL web-portal.

(7)   Changes to the Privacy Policy

The privacy policy may be changed from time to time which shall be notified via web-portal. Changes to the privacy policy shall be effective from the date of publication and shall be posted in the same page. You shall be required to review the privacy policy regularly in case of change. Your continued use of the NCHL’s website upon any change in this privacy policy shall constitute your consent to such change.

(8)   Contact Us

If you have questions regarding this privacy policy, please contact us at [email protected].